We hope you love what you ordered. But we know that sometimes things just don't work out. Returns of unworn/unused merchandise are accepted with original receipt within 30 days of purchase date. Items will not be accepted for return without original tags and packaging intact. Original shipping fees are non-refundable.
Fresh flowers are non-refundable.
TO RETURN ITEMS BY MAIL:
Carefully pack your item(s), in their original condition, and include your completed return form (help us understand what went wrong so we can make it right!). We encourage purchasing insurance and tracking for your return package. Ship return packages to:
Wood's Floral & Gifts
36 N. Main St.
Fond du Lac, WI 54935
We refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
NOTE: We do not accept C.O.D. deliveries.